HOW ARE SHIPPING COSTS CALCULATED?
We are pleased to extend FREE SHIPPING to all of our customers, both domestic and abroad.
Please note that artwork may be subject to duties, taxes and/or fees according to your country’s regulations.
Please consult your local customs office for more details about duties and taxes.
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Please send an email with your order number (you can find this in your email confirmation) and a description of the issue to firstname.lastname@example.org and we will get back to you as soon as we can.
HOW LONG DOES SHIPPING USUALLY TAKE?
Shipping within the UK usually takes 2- 3 days.
Shipping outside of the UK to America or Australia takes three to four weeks.
Some orders will take longer depending on cultural events (during holidays postal carriers usually see a significant influx of orders needing to be processed and therefore shipping times are affected) and region (often orders to rural areas will take longer than those to metropolitan areas).
If you are worried, please feel free to email us at the address above.
I PUT IN THE WRONG ADDRESS, CAN I HAVE A REFUND?
Unfortunately we cannot take responsibility for the input of incorrect addresses, as an independent artist I can't afford to do so.
Please check your address when placing your order and you can double check before hitting your order confirmation.
If you realise that you've entered the wrong address, please email us ASAP and we will do our best to rectify the error if we can.
I HAVE BOOKED A WORKSHOP AND FIND I CAN NO LONGER ATTEND, CAN I HAVE A REFUND ?
Workshop venue hire and materials are paid for in advance, based on enough numbers for the course to run.
Cancellations made up to three weeks before the course date will receive a full refund.
Cancellation refund requests less than the three weeks before the course date cannot be automatically refunded.
If you are worried please feel free to contact us at the email above.